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When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- managing your own cookies
You can manage these small files yourself in your browser settings
Cookies to enhance your experience
We set a session cookie that allows us to maintain the state of your visit whilst viewing our web site and track the performance of our website and servers. This may include a user preference or current progress in a series of steps.
|ASP.NET_SessionId||randomly generated alphanumeric identifier||when user exits browser|
|ARRAffinity||randomly generated alphanumeric identifier||when user exits browser|
|ai_session||randomly generated alphanumeric identifier||30 minutes|
|ai_user||randomly generated alphanumeric identifier||1 year|
We also make use of 'add this' buttons to make it easier for you to share content from the website with others via email or social networks. This service sets the following cookies:
|um||long string||Two years|
For further details on the cookies set by Add This, please refer to the Add this website.
YouTube videos embedded on the website sets the following cookies:
|use_hitbox||Alphanumeric||When user exits browser|
For further details on the cookies set by YouTube, please refer to the Google website.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.
|_ga||Randomly generated number beginning GA.||Two years|
|_gat||Randomly generated number||30 minutes|
|_gid||Randomly generated number beginning GA||30 minutes|
|_utmc||Randomly generated number||When user exits browser|
|_utmz||Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)||Six months|
For further details on the cookies set by Google Analytics, please refer to the Google website
Crisis and third-party vendors, including Google, use first-party cookies (Google Analytics cookie) to inform, optimise, and serve ads based on past visits to our website. More specifically, our website has implemented and uses display advertising, and we utilize Google Analytics to implement a specific feature called remarketing. Remarketing is a feature of Google Ads that allows us to optimize the delivery of ad content specifically targeted to a visitor’s interests based upon previous visits to our site. If you’d like more information about remarketing lists in Google Analytics please visit the following site https://support.google.com/analytics/answer/2611268
According to its own policy, Google does not collect any personal data with this process. Nevertheless, if you do now want to use the remarketing feature from Google, you can disable it by changing the appropriate settings at www.google.com/settings/ads
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link
Hotjar includes the following cookies in your browser.
|_hjClosedSurveyInvites||Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjDoneTestersWidgets||Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedTestersWidgets||Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjIncludedInSample||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||365 days|
|_hjShownFeedbackMessage||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.||365 days|
Through the use of Facebook Pixel on our website, a direct connection is made to the Facebook server when visiting our website. Your visit to our website and the pages you have viewed are transmitted to the Facebook server. In addition, information and parameters are transmitted that are required for the optimisation of our advertisements, the increase in relevance as well as for measuring their success. In particular, this is information about so-called “conversion-events” (ie whether a registration, donation or signup has been completed).
If you share our content via the social shares, each platform will add its own cookies. You can find out more about them here: